Resolved -
This incident has been resolved.
Apr 25, 06:52 UTC
Monitoring -
The issue causing agent interaction failures has been resolved, and the agent system is now fully functional. We are actively monitoring system health to ensure continued stability.
Apr 24, 17:47 UTC
Identified -
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
Apr 24, 02:00 UTC
Investigating -
We recently experienced a service disruption that caused agent interactions to fail.
The issue was traced to an expired token, which prevented a backend service from writing query results to storage.
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
Impact:
This issue affected customers using Alation AI features, specifically agent interactions. All other platform functionality remained unaffected.
Apr 24, 01:00 UTC