Upcoming Upgrades
| Release | Non-Prod | PoV | APAC & EMEA | US & Canada |
|---|---|---|---|---|
| 2026.3.1.0 | March 27th | March 28th | March 29th | April 4th |
| 2026.4.0.0 | April 10th | April 11th | April 12th | April 18th |
| 2026.4.1.0 | April 24th | April 25th | April 26th | May 2nd |
Service Disruption Affecting Agent Interactions
Incident
Report for Alation Cloud Service
Resolved
This incident has been resolved.
Monitoring
The issue causing agent interaction failures has been resolved, and the agent system is now fully functional. We are actively monitoring system health to ensure continued stability.
Identified
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
Investigating
We recently experienced a service disruption that caused agent interactions to fail.
The issue was traced to an expired token, which prevented a backend service from writing query results to storage.
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
Impact:
This issue affected customers using Alation AI features, specifically agent interactions. All other platform functionality remained unaffected.
The issue was traced to an expired token, which prevented a backend service from writing query results to storage.
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
Impact:
This issue affected customers using Alation AI features, specifically agent interactions. All other platform functionality remained unaffected.
This incident affected: Alation Cloud Service (Americas (US-east), Americas (US-west), Canada (Montreal), EMEA (Ireland), EMEA (Frankfurt), APAC (Sydney), APAC (Singapore), APAC (Tokyo), APAC (Mumbai)).