Investigating latency across multiple regions

Incident Report for Alation Cloud Service

Resolved

This incident has been resolved.

Posted Jul 16, 2025 - 05:56 UTC

Update

We are continuing to monitor environments for issues.

Posted Jul 15, 2025 - 20:56 UTC

Monitoring

We have implemented a revised memory configuration, resulting in enhanced system stability and reduced latency. We will continue monitoring through the day and provide updates as appropriate.

Posted Jul 15, 2025 - 17:23 UTC

Investigating

We are currently investigating reports of latency across multiple regions. This is impacting availability and performance for some customers using our services.

Our engineering teams are working to identify the issue and are actively working to mitigate the impact. We will provide updates here every 30 minutes or as new information becomes available.

Posted Jul 15, 2025 - 16:27 UTC

This incident affected: Alation Cloud Service - Dev (Americas (US-east) - Dev, Americas (US-west) - Dev, Canada (Montreal) - Dev, EMEA (Ireland) - Dev, EMEA (Frankfurt) - Dev, APAC (Sydney) - Dev, APAC (Singapore) - Dev, APAC (Tokyo) - Dev, APAC (Mumbai) - Dev) and Alation Cloud Service (Americas (US-east), Americas (US-west), Canada (Montreal), EMEA (Ireland), EMEA (Frankfurt), APAC (Sydney), APAC (Singapore), APAC (Tokyo), APAC (Mumbai), PoV (Proof of Value)).